As Chief Operating Officer (COO) at ASCEND, Matt is responsible for leading customer-facing teams and providing an outstanding customer experience from pre-sale, through onboarding, training, troubleshooting to consultative assistance. He brings 25+ years of experience in telematics, developing and managing world class operations teams that provide outstanding customer experiences while driving operational excellence and enhanced organizational value.
Prior to being named COO, Matt served as Chief Customer Officer at ASCEND. His previous roles include Senior Director of Operations at Nauto; Vice President, Customer Success at Azuga; Global Vice President, Strategic Customer Success at Verizon Telematics Inc.; Vice President, Global Customer Operations at Fleetmatics and service to the suburban Cleveland community as a multi-term mayor of South Russell Village.
Prior to being named COO, Matt served as Chief Customer Officer at ASCEND. His previous roles include Senior Director of Operations at Nauto; Vice President, Customer Success at Azuga; Global Vice President, Strategic Customer Success at Verizon Telematics Inc.; Vice President, Global Customer Operations at Fleetmatics and service to the suburban Cleveland community as a multi-term mayor of South Russell Village.
