Skip to content


We value your privacy at ASCEND.

This privacy policy describes our policies and procedures regarding collecting, using, and disclosing your information gathered when using this website, ASCEND IoT devices, or any of our apps, your privacy rights, and how the law protects you.

Due to the nature of the IoT industry, data and information is a vital part of the ASCEND services. Such data and information may include geographical location data, IoT device captured audio and video, IoT device captured asset activity data (e.g., ignition status, driver safety events, other data from the asset communication bus, etc.), etc.

ASCEND treats and uses all personal information collected with due care and is subject to this policy and applicable laws. ASCEND will not use or disclose your personal information in ways to which you have not consented. Additionally, you may opt out of specific uses and disclosures of your personal information, as explained in this policy.

Your Consent

  1. By using ASCEND's website, IoT devices, apps, and services, you consent to collecting, using, and disclosing your information, including personal information, per this policy.

Information Automatically Collected

  1. Non-Identifiable Information: ASCEND's website automatically collects certain non-identifiable information regarding website users, such as site use analytics. This non-identifiable information is used for website, apps, services, and system administration purposes and improves the website, apps, and services. ASCEND also may use non-identifiable information to initiate interactive, real-time discussions with website, app, or service users. Your non-identifiable information may be disclosed to others and permanently archived for future use.
  2. Cookies: The website, apps, and/or services use cookies and local storage tracking technologies. You may choose to decline cookies if your browser permits, but doing so may affect your use of the website, apps, and/or services and your ability to access certain website features, apps, and/or services.
  3. Tracking Information: ASCEND may use non-personal information to create aggregate tracking information reports regarding subscriber demographics, traffic patterns, geolocations, and navigation. None of the tracking information in these reports can be connected to individual users' identities or other personal information.
  4. Automatic Device Data: We may use device data to design and test in-development features for our apps. ASCEND will not access private personal information unless directly asked by an account administrator or owner. ASCEND will verify that data requests are authorized by verifying a user's access code.

Personal Information You Specifically Provide

  1. Your Personal Information: During your website and/or app use, you may be asked to voluntarily provide certain personal information, such as your first and last name, email address, postal address, telephone number, or credit card information. This information is used to make communicating with you easier or access your account. It is always your choice to provide personal information; unfortunately, certain website features will not be accessible without providing the requested information, and you will not be able to make any transactions through the site. If your personally identifiable information changes, or if you no longer desire the ASCEND services, you may correct, update, or delete it by making the change to your account information by visiting the User Profile section of our browser app or by contacting us by telephone or postal mail at the contact information listed below. Not all accounts have the right to edit all fields. If there are changes that need to be made that you do not have permission to update, email us at com or 844-483-6332, and we will start helping you satisfy your needs.
  2. Use of Your Personal Information: ASCEND may use your personal information to contact and correspond with you, respond to your inquiries or the inquiries of your employer, process transactions and payments, provide and maintain our services, manage your account, and facilitate and enhance your use of the website, apps, and services. We may develop a confidential customer profile for you, which will be used to provide the very best service to you. We may use your information for other purposes, such as data analysis, identifying usage trends, determining our services' effectiveness, and evaluating and improving our services, website, apps, marketing, and your experience.
  3. Emails from ASCEND: From time to time, ASCEND may send an email or other communications containing information about us or other matters that we believe will interest you. You may ask us to stop sending you automated emails by unsubscribing. ASCEND respects your privacy and does not sell, rent, or abuse the customer email list. Also, each email sent by us will tell you how to unsubscribe from further emails.
  4. Disclosure of Your Personal Information: ASCEND will share your personal information with third parties only in the described ways in this privacy policy. We do not sell your personal information to third parties. We may disclose your personal information in the following circumstances:
  5. Employer Collection: If you use the ASCEND platform because the company you work for has enforced it as policy, your employer will have access to all collected information, including personal information, for your account and all data gathered by IoT or telematics devices associated with you. Your employer manages who has permission to view this information in our apps and services at the account level. Information requests from other sources will be verified by cross-referencing a requestor's access code in the app to ensure they have admin rights for your account.
  6. Law Enforcement and Legal Disclosure: We may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where we have reasonable grounds to believe the information could be helpful in the investigation of unlawful activity or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to our legal counsel.
  7. Other Legal Requirements: We may disclose your personal information in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend our rights or property; prevent or investigate possible wrongdoing in connection with our services; protect the personal safety of users of our services or the public; and protect against legal liability.
  8. Your Consent: We may disclose your personal information for any other purpose with your consent, including, without limitation, concerning any add-on features or functionality offered by ASCEND or third parties via the website, app and/or services.
  9. Accessing Your Personal Information: You may request access to your personal information and information about our collection, use, and disclosure of that personal information, by contacting com. Subject to certain exceptions prescribed by law, you will be given reasonable access to your personal information, entitlement to challenge the accuracy and completeness of the information, and the ability to have it amended as is appropriate. You can help us maintain the accuracy of your data by notifying us of any changes to your personal information.

Other Matters

  1. The security of your personal information is important to us, but remember that no method of transmission over the Internet or electronic storage is 100% secure. When you enter any information into the website or app, ASCEND encrypts the transmission of that information using secure socket layer technology (SSL). While we take commercially reasonable efforts to use leading-edge security measures to protect the confidentiality of the personal information submitted to us during transmission. Once we receive it, we cannot guarantee its absolute security. ASCEND cannot ensure or warrant the security of any information you transmit to us; you do so at your own risk. If you have any questions about security on our website or app, don't hesitate to contact us.
  2. We will retain your personal information for as long as your account is active or as needed to provide you our services or for the purposes set out in this Privacy Policy. Please contact us if you wish to cancel your account or request that we no longer use your personal information to provide you with our services. If your employer manages your IoT or telematics data, we will begin working with them to satisfy any privacy issues. ASCEND will retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements and policies. ASCEND will also retain non-identifiable information for internal analysis purposes. Such non-identifiable information is generally retained for a shorter period, except when used to strengthen the security or improve the functionality of our website, apps, or services. We are legally obligated to retain for more extended periods of time.
  3. Policy Changes: This Privacy Policy is effective 5-17-2021. Any updates to the policy will be in effect immediately after being posted on this page.
  4. Children's Privacy: Our services do not address anyone under the age of 13. We do not knowingly collect personal information from anyone under the age of 13. If you are a parent or guardian and know that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from anyone under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before collecting and using that information.
  5. Other Websites: Our website, apps, or services may contain links to other websites that we do not operate. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for any third-party sites or services' content, privacy policies, or practices.

We reserve the right to update or change this Privacy Policy. You should check this Privacy Policy periodically to review any potential changes to our privacy policy since the latest update.

Your continued use of our website and apps after posting any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

By email: