Matt Brett is a leader within the Technology/ SaaS sector with 25+ years of experience developing and managing customer facing teams that provide outstanding customer experiences while driving operational excellence and enhanced organizational value. He is a regular ASCEND contributor.
Matt is a Customer Success / Account Management enthusiast, with a passion for understanding and delivering the key components in creating customers that are “Raving Fans”. He has 25+ years of experience developing and managing customer operations facing teams that provide outstanding customer experiences while driving operational excellence and enhanced organizational value. He is responsible for leading the customer facing teams and providing outstanding customer experience from pre-sale, through onboarding, training, troubleshooting and consultative assistance.
Expertise:- Telematics Implementation
- Telematics Support
- Telematics Provider Best Practices
- Customer Service
- Software as a Service (SaaS)
- Business-to-Business (B2B)
- Kent State University
Blog Post by Matt Brett
Matt Brett
Predict & Prevent Commercial Vehicle Accidents - Improve Driver Safety
As the number of serious accidents increases and commercial vehicles become targets, fleet operators must increase their focus on safety Driving a truck or fleet vehicle has arguably never been easier – safer equipment, advanced ...
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Matt Brett
How Better Routing Software Turns Your People into Superheroes
More efficient routes drive better customer service – and more profits Companies that win at customer service understand something that not everyone else does: it takes work to make customers happy, to keep them happy, and to keep them as ...
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Matt Brett
How Telematics Makes Easy Work of Routing, Dispatch & Optimization
Telematics technology can make fleet management more efficient while helping improve customer service There are many different facets to fleet management, but one of the most challenging is simply getting your vehicles and drivers where ...
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Matt Brett
Installing Dashcams Is About More Than Tracking Driver Behavior
To buy in, drivers need to fully understand how dashcams benefit the business – and themselves Dashcams are critical to tracking your drivers’ behavior behind the wheel. And that behavior matters. After all, your drivers are the face and ...
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Matt Brett
The Benefits of GPS Tracking for Construction Equipment
GPS tracking of construction assets can provide a wealth of useful information to help better manage your operations When it comes to construction fleets, there is a wide variety of useful data that can be captured, aggregated, and shared ...
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Matt Brett
Fleet Inspection & Maintenance Programs Need the Right Support System
The right telematics system is the backbone of an integrated fleet maintenance and inspection program Your safety program is critical to ensuring your people drive and operate your equipment in the safest manner possible and to mitigating ...
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Matt Brett
Navigating Change Management During Your Telematics Implementation
Implementing a telematics solution isn’t just about the fleet data you will be able to access. Nor is it about the technology. Indeed, implementing a telematics solution should amount to a major change for your organization. How you manage ...
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Matt Brett
Look to Your Telematics Provider for Helpful Best Practices
Implementing a telematics solution is too big and important of an undertaking for your company to tackle by itself. To do it right, you need all the benefits of a strategic partnership with the solutions provider, from determining what ...
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Matt Brett
Why Find the Best Telematics Provider & Solution for Your Fleet
When it comes to choosing the best telematics and making sure you have the most up-to date technology and the right fit for your fleet business, what you don’t know might be what matters most. If you have a telematics solution in place, ...
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Matt Brett
Unleash Your Telematics Secret Weapon – Project Geofencing
When it comes to a telematics solution, what is the most valuable feature or capability? The easy answer is, “it depends.” Indeed, depending upon your industry, your vehicles and assets, your customers, your data needs, and your need to be ...
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