When a telematics solution isn’t installed properly, its value is minimized
As I have discussed in earlier blogs, telematics providers employ multiple approaches when it comes to installing their solutions.
Some will expect customers to install the solution themselves, or to engage their own resource, such as a trusted mechanic to handle the installation. Other providers, meanwhile – the best providers – will rely on experienced, dedicated professional installers that take the responsibility and headaches associated with installation out of the customer’s hands.
Regardless of where on this spectrum an installation falls, there are still many things that can go wrong, including the following:
The system doesn’t work as expected. Because of the complexity of installing a telematics solution across an entire fleet, there will inevitably be hiccups and issues that arise. The difference – depending on who does the installation – is who will have to fix them. If you did the installation yourself, you are likely going to have to devote the time and effort required to troubleshoot and address the issues. If, on the other hand, the provider handled the installation, they should be able to work through the issues with minimal involvement from you.
Critical data is missing. One of the biggest downsides of an installation not going as planned is that the company fails to get access to the telematics data and insights needed to better manage its fleet. Indeed, not having this data is one of the most glaring things that can go wrong if an installation is mishandled.
The installation isn’t part of a larger implementation effort. Installing a telematics solution needs to be part of a larger implementation effort that ensures the successful adoption of the system. When the solution is installed without also articulating the telematics business case, setting objectives and KPIs, establishing benchmarks, putting together a change-management communications plan, and onboarding and training users – all of which a provider should be able to help you with – it will have much the same effect as a poor installation. The likelihood that the system will be embraced by stakeholders, used as intended, and deliver measurable returns will be low.
The system isn’t the best option for the customer’s business. Ironically, the biggest problem with an installation isn’t a problem with the installation at all. It’s discovering – post-installation – that the solution isn’t a great fit for the company’s needs. So, how does this relate to installation? If you’re working with a provider that is a true strategic business partner, they will ask the right questions during the sales and implementation processes to ensure a match between your business’ telematics needs and the solution offerings.
Avoiding the Pitfalls
Regardless of who does the installation, when a telematics solution is implemented poorly, it will be your company that pays the price. To avoid the potential pitfalls, choose a telematics solution provider that is committed to learning your business and to making the successful installation of your telematics solution a priority.