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Matt Brett

Matt Brett is a leader within the Technology/ SaaS sector with 25+ years of experience developing and managing customer facing teams that provide outstanding customer experiences while driving operational excellence and enhanced organizational value. He is a regular ASCEND contributor.

Matt is a Customer Success / Account Management enthusiast, with a passion for understanding and delivering the key components in creating customers that are “Raving Fans”. He has 25+ years of experience developing and managing customer operations facing teams that provide outstanding customer experiences while driving operational excellence and enhanced organizational value. He is responsible for leading the customer facing teams and providing outstanding customer experience from pre-sale, through onboarding, training, troubleshooting and consultative assistance.

Expertise:

Telematics Implementation
Telematics Support
Telematics Provider Best Practices
Customer Service
Software as a Service (SaaS)
Business-to-Business (B2B)

Education:

Kent State University

Blog Post by Matt Brett

What Is Route Optimization? The Ultimate Guide for Service Businesses

How route optimization pays off for small- and medium-sized businesses Route optimization needs to be on your radar if you’re the owner of a small- to medium-sized service business that’s focused on everything from final mile delivery to ...

The Power of Exceptional Customer Service in Route Optimization and Telematics Software

Don't let your fleet software investment go to waste due to poor or no customer service When a company decides to invest in route optimization software, it's with the anticipation of transforming its business for the better. Imagine the ...

Partner with Your Fleet Customer Success Team for Best Implementation

To get the greatest return on your telematics solution, your provider needs to understand your business Your business has a lot riding on a successful outcome when you implement a telematics solution. So, too, does the telematics solution ...

Do You Have a Telematics Provider – or a Telematics Partner?

Software and hardware matter, but a telematics partner that’s ready to guide you through every phase of growth for your business is best It’s a common scenario: You buy a new car. You are thrilled with how it looks and performs, and you ...

The Red Flags to Look for When Evaluating a Telematics Provider

There are many ways you could be misled during the telematics solution sales process – here’s how you can spot signs of potential trouble ahead The purchase of a telematics solution for your business is a major investment. Conversely, when ...

Avoiding the Driver and Technician Shortage

In the current war for talent, telematics can help ensure you have the dedicated drivers and technicians you need to keep your fleet moving

How Telematics Supports Your Recruiting and Retention Efforts

Hiring and keeping talent is about understanding what employees want – telematics can help

Telematics ROI - How Fleet Management Saves Tens of Thousands

Through better asset tracking, improved efficiency, and multiple drivers of ROI, telematics can save your company real money

Why Construction Telematics is a Different Beast

Construction fleets require a telematics solution that really works with a mixed fleet

Evaluate Your Telematics Technology, especially if switching Vendors!

Keep things in check! Regularly ask these questions to make sure your telematics still suits your needs or if it's time for an upgrade. Let's keep it simple and efficient!.

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